Privacy, explained clearly.

Information the website may handle

• Repair lookup details, including the ticket number and phone number entered together to verify access to a repair status.
• Referral lookup details, including the referral code and phone number entered together to verify access to reward results.
• Information you choose to send when you call, text, or email Compupod.
• Private customer feedback responses, including ZIP code, how you heard about Compupod, a service rating, an optional comment, and coupon fulfillment status.
• Standard technical request information used to deliver and secure the site, such as IP address, browser type, requested page, and time of access.
• Website measurement information, such as pages viewed, session and device information, approximate location, and clicks on call, text, or directions links.

Referral reward lookup

The referral lookup verifies a referral code and the phone number on the associated Compupod customer profile. After verification, it displays that customer’s reward totals and activity without showing referred customer names, contact details, devices, or ticket details. Lookup values are not placed in the page URL or intentionally saved in browser storage. Privacy-preserving security records may be kept to limit repeated lookup attempts.

Repair tracking

The repair lookup submits the phone number and ticket number together for a read-only verification. Those values are not placed in the page URL or intentionally saved in browser storage by the lookup page. Status information is shown only after the supplied details are verified. The Google tag is not loaded on the repair lookup page or on private ticket-status links.

Customer feedback surveys and rewards

Compupod may send an eligible customer a private survey link after a Repair ticket is closed. The link is associated with the customer and ticket that generated it and accepts one response. Survey responses and the resulting one-time repair-or-accessory coupon are stored with Compupod's operational customer records so the coupon can be found and redeemed in store.

Private survey pages do not load Google Analytics. After the survey is complete, the page may offer a separate, optional link to leave an honest Google review. The survey coupon is earned for completing the Compupod survey and does not depend on leaving a public review or on the rating provided.

How information is used

• Provide repair status and respond to customer questions.
• Understand customer experiences, improve service, and issue or honor an eligible survey reward.
• Operate, secure, diagnose, and improve website reliability.
• Measure website and advertising performance, including whether a visitor selects a call, text, or directions link.
• Maintain transaction and service records where required for the customer relationship, accounting, fraud prevention, or law.

Analytics and advertising measurement

Compupod uses Google Analytics and Google Ads measurement on public website pages to understand traffic and campaign performance. Google Analytics may use a first-party cookie or similar identifier and process browser and device information, approximate location, pages viewed, and interaction events. Google Analytics uses an IP address to derive approximate location and then discards it before the address is logged or stored. Compupod does not send repair lookup values, private survey responses, message content, or call content to Google Analytics through this implementation.

Google processes measurement data under its own terms and privacy practices. You can learn more in the Google Privacy Policy. Compupod does not use this website to sell personal information.

Service providers and external links

Compupod may use infrastructure providers to host, secure, and transmit website requests. Links for maps, reviews, calls, texts, or email may open services governed by the receiving provider’s privacy practices. Compupod may also disclose information when reasonably necessary to comply with law, protect customers, or prevent misuse.

Retention and security

Information is retained only as reasonably necessary for the purpose for which it was collected, operational records, dispute resolution, security, or legal obligations. Compupod uses reasonable safeguards, but no network or storage system can be guaranteed completely secure.

Your choices

Depending on applicable law and the nature of the record, you may ask Compupod to explain, access, correct, or delete personal information associated with you. Verification may be required before a request is completed, and certain records may need to be retained. California residents can learn more from the California Attorney General’s privacy resource. You may also limit analytics cookies through your browser settings or use Google’s Analytics opt-out tools.

Children

This site is intended for general electronics repair and retail customers and is not directed to children under 13. Do not submit a child’s personal information through the repair lookup or contact channels without appropriate authority.

Contact

Privacy questions or requests may be sent to support@compupodsf.com, made by phone at (415) 523-7696, or delivered in person at 2433 Mission Street, San Francisco, CA 94110.